Goal: understand a store conversation, ask for what you need, solve a problem and make a clear purchase decision.
1 · First Listen — What is the problem?
Listen once. No notes.
2 · Second Listen — Track the details
Item
Size needed
First size offered
Final price
Budget
Final decision
Before checking: say your answers aloud in one sentence.
Assistant
Can I help you?
Customer
Yes. I’m looking for a black jacket for work.
Assistant
What size do you need?
Customer
A medium, please.
Assistant
I have this one in large. Would you like to try it on?
Customer
I’m afraid that’s the wrong size. Do you have a medium?
Assistant
Yes, one moment. Here you go.
Customer
Thanks. Where can I try it on?
Assistant
The changing rooms are next to the register.
Customer
Great. It fits well. How much is it?
Assistant
It’s sixty-four dollars fifty.
Customer
That works for me. My budget is seventy dollars. I’ll take it.
3 · Hear → Respond
Answer aloud before revealing the model.
4 · Shadowing Lab
Do 3 rounds: listen → speak with the audio → speak alone.
5 · Outcome Check — Choose the best match
Customer needs: shoes · size 7 · budget $65 · prefers black, but another color is okay.
Say why: “I’d choose ___ because…”
6 · Final Speaking Mission
You are the customer Need: a shirt · size M · for an interview Budget: $55 You want to try it on.
Store problem The first shirt is size L. The correct size M costs $52.99. The changing room is near the register.
Mission: open the conversation → explain what you need → correct the wrong size → ask to try it on → ask the price → make a final decision.
Can I help you? → I’m looking for… → What size…? → I’m afraid that’s the wrong size. → Where can I try it on? → How much is it? → I’ll take it / That’s over my budget.
+ Deep Practice —
Extra dictation + speaking.
1. I’m afraid that’s the wrong size. 2. Do you have this in medium? 3. That’s a little over my budget.
Extra speaking: The exact color you want is sold out. Ask for another option and decide whether you’ll buy it.